Customers

Case Study - TDP Textiles

A partnership between a customer and its supplier can be as important as the products and services a supplier provides.

TDP Textiles and Prima Solutions both agree that the effective partnership that has built up between them since the initial contact seven years ago has made a huge difference, and continues to deliver mutual benefit.

"When we first approached Prima back in 1991, we had used other software packages which simply did not do the job", says Russell Watkins, Operations Director at TDP Textiles. "We were very sceptical at first and looked at a number of suppliers before choosing to work with Prima Solutions."

 

 

 

Overview

Established in 1982, TDP Textiles, based in Swadlincote, Derbyshire, is recognised as one of the largest suppliers of Children's Licensed Character Merchandise in the UK. Employing 70 people, with a turnover in excess of £8 million, TDP Textiles provides nightwear, underwear, and other childrens garments to a number of High Street Retailers, including Bhs, Tesco and Disney Stores.

Offering us much more

TDP Textiles were looking for a software solution which had the functionality of an off-the-shelf Management Information System (MIS), with features including Stock Control, Sales Order Processing and Accounts.

The company also required a specific Order Management system. The software needed to hold initial ideas about an order and allow the user to build on that as more information was obtained. Eventually a product code would be allocated, the order details would then be processed through the standard Prima MIS module for Sales Order Processing.

"Prima Solutions evaluated our requirements and worked with us to develop a systems which is easy to use and has the functionality to do exactly the job we wanted." Russell Watkins continues, "All staff have access to the Prima system and we are now more efficient in our handling of customer needs".

"We have enjoyed many benefits since implementing the software. In fact so many that I could not to put a figure on it." says Russell Watkins. "We no longer have a number of systems in the office, we all operate on a networked solution."

Business Development

"As providers of software critical to our customers' business, we know how important it is to get the whole package right" says Prima Solutions' joint Managing Director, John Norman. "We firmly believe that the quality of the solution is linked directly to the strength of the partnership. We pride ourselves in the services we offer our customers; our Implementation Approach, Training, Support and Project Management have all been developed to help ensure they get the most from their investment with us".

Russell Watkins continues "TDP Textiles is a business which changes year on year and we believe in supplying a quality product, on time and at the right price. We are here for this reason and Prima Solutions has played a part in our business development".